Now Hiring - Leasing Consultant in Dayton, OH

JOB BRIEF: The LEASING CONSULTANT is the community's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. The Leasing Agent is responsible for assisting the Property Manager and Assistant Property Manager (when applicable) in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, and client relations functions of the property. The Leasing Agent, under the direction of the Property Manager, strives for 100% occupancy through retention of existing clients, leasing current availability and preleasing of future availability.

QUALIFICATIONS

Position requires good leasing and closing skills, and the person must be able to type 30 WPM and be organized.

Work Hours: 20-40 hours per week depending on whether a full or part-time employee. Employee will be required to work a flexible work week.

DUTIES AND RESPONSIBILITIES

Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Process Administration: Carry out specific business processes, focusing on, but not limited to leasing activities to achieve property goals and objectives.

Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.

Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.

Maintain a consistent closing ratio of 40% or higher on month to date and year to date sales.

Maintain a well-organized, up-to-date leasing notebook to aid in sales presentations and closing.

Ensure the Leasing Book is maintained with proper follow-ups, appointment confirmations, etc.

Provide accurate and complete information on traffic log to aid in prospect profile and marketing strategies. Ensure immediate follow-up on prospect cards and emails from prospects.

Clean, vacuum and dust when needed.

Ensure the leasing office, club room, models and vacant apartments are clean and present a warm-welcoming image of the property.

Take client service requests in a complete and accurate manner, route them to the service team for prompt processing and conduct follow-up with clients.

Physically inspect the property when on grounds, pick up litter and report any service needs to the service team.

Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.

Complete all lease paperwork including related addendums.

Accept rents and deposits from clients and prospective clients.

Maintain accurate client records in accordance with Company policy.

Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.

Organize and file all applicable reports, leases, and paperwork.

Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios.

Assist in maintaining renewal workbook. Schedule renewal incentives accordingly.

Strive to close out renewals at the end of every month.

Assist in assuring service requests are followed up with every day.

Assist in getting all required paperwork to the corporate office weekly.

Leadership: Empower others to perform andprovide necessary support, set and measure challenging standards ofperformance andfacilitate the movement toward a common vision.

Identify property performance needs and make recommendations to the Property Manager for meeting the needs.

> Identify performance needs and provide mentoring and feedback to leasing team to develop their skills.

Demonstrate leasing techniques to the leasing office team and communicate expectations.

Uphold challenging standards of performance.

> Contribute to the development of property goals and objectives and create strategies to achieve them.

Customer Focused: Establish effective relationships with internal and external customers.

Follow through on client problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

Regularly monitor client satisfaction in person and through follow-up phone calls.

Maintain awareness of local market conditions and trends and make suggestions for improving client [please apply online] Communicate effectively in one-on-one and group settings. Written communication should reflect appropriate vocabulary, grammar, and word usage.

Present property clearly and enthusiastically.

Speak clearly and assertively when communicating with clients, prospective clients, internal Company team members and vendors.

Create client communications such as notices, renewal letters, newsletter and flyers.

Contribute to the creation and distribution of marketing flyers.

Communicate regularly with the Property Manager and other team members regarding apartment status, traffic activities, and suggestions for improved property performance.

Trustworthy: Truthful, honest and reliable in dealings with clients, prospective clients, coworkers and vendors.

Maintain confidential client files and data.

Follow through on commitments.

Resilience: Adapt quickly to changing priorities, multiple demands, change and unexpected circumstances.

Maintain composure when managing multiple demands.

Project positive, professional image of self, property and the Company at all times.

Travel to sister properties as needed.

Resourceful: Willing and able to find ways over, under, around, and through barriers.

Identify potential problems and suggest solutions.

Seek out and utilize available resources, including other Company team members, training manuals and guides, apartment associations, etc.

MARKETING/LEASING

Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.

Inspects models and "market ready" vacancies daily to ensure cleanliness.

Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to Assistant Manager or Community Manager when appropriate.

Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.

Maintains awareness of local market conditions and trends, Contributes ideas to the Community Manager for marketing property and for improving resident satisfaction.

ADMINISTRATIVE

Correctly completes all lease applications, assists with application verification and notifies prospective residents of results, Types miscellaneous resident communication as needed.

Completes all lease paperwork including related addenda and accepts rents and deposits.

Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.

Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.

Inventories office supplies on periodic basis. Reports needs to Community Manager,

Organizes and files appropriate reports, leases and paperwork.

Attends company meetings when requested.

Assists Community Manager and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.

GENERAL

Performs any additional duties assigned by Assistant Manager, Community Manager or supervisor

PHYSICAL REQUIREMENTS

Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at desk.

Have constant need (66% to 100% of the time) to perform the following physical activities:

Bend/Stoop/Squat

Pick up litter, filing

Climb Stairs

Show and inspect property

Push or Pull

Inspect and show property, open and close doors

Reach Above Shoulder

Inspect property, store/retrieve supplies

Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting community,

Constant need (66% to 100% of time) to perform the following physical activities:

Writing/Typing

Corporate, inter-office, resident communication

Grasping/Turning

Telephone, doorknob use

Finger Dexterity

Typing, operation of office equipment

Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

Over 25 lbs.

20 lbs. - 25 lbs.

Less than 20 lbs.

Under 10 lbs.

Rare need (less than 1% of the time)

Occasional need (1% to 33% of the time)

Frequent need (33% to 66% of the time)

Constant need (66% to 100% of the time)

VISION REQUIREMENTS

Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.

Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting community and showing property.

HEARING REQUIREMENTS

Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff.

SPEAKING REQUIREMENTS

Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff.

DRIVING/TRAVELING REQUIREMENTS

Occasional need (1% to 33% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to the bank and also visit the corporate office.

Must have valid driveris license and automobile insurance.

WORKING ENVIRONMENT

Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).

Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc,

REASONING DEVELOPMENT

Moderate. Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Dayton, OH 45426: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property leasing: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person